SkyTab Support
Need help with SkyTab POS or SkyTab Mobile? Tell us what's happening and we'll route you to the fastest support option — phone for urgent issues, chat (if available) for quick fixes, or send a support request for non-urgent items.
Get Help Fast
Choose the fastest way to resolve your issue — call for urgent problems, chat for quick fixes, or send a request for non-urgent items.
Call 24/7
Need assistance now? Call our support number 24/7/365 to reach a US-based specialist for urgent outages or payment errors.
Live Chat
Chat (if available) handles menu tweaks, reports, and roles — available on our website and back office. Share screenshots to speed resolution.
Support Request Form
Submit the form anytime for non-urgent requests. Include serial number, error code, and screenshots for faster help.
Lifetime Warranty
Lifetime warranty — quick serial check. Covers terminals, printers, cables. Excludes wear, physical damage, misuse. Fast replacement included.
Shipping & On-Site
Nationwide coverage — fast replacement shipping available; timelines vary by region. On-site support available in many areas; scheduling depends on location and scope.
Setup Recommendation
We recommend the right setup for restaurants, bars, and QSRs via quick call, chat (if available), or short questionnaire. Need the right setup for your venue? Explore SkyTab hardware options.
Quick Checks & Guides
Start with these fast checks for the most common SkyTab issues. If the problem continues, contact support and share your error code, device model, and screenshots.
SkyTab POS — Quick checks
Network, printers, payments, and daily operations — quick steps to fix common issues fast.
- Start with error code + device model (POS terminal, printer, router).
- If payments are failing, call SkyTab POS support for urgent escalation.
SkyTab Mobile — Quick checks
Connectivity, offline mode, and taking payments on the go — quick steps for Mobile issues.
- Check connection, app login, and reader pairing before opening a ticket.
- For Shift4 SkyTab support on payment errors, share error code + screenshots.
SkyTab Support Number & 24/7 Help
Urgent — Call
For urgent outages or payment errors, call our support number 24/7/365 to reach a US-based specialist.
Quick Fixes — Chat
Use chat (if available) for quick fixes — menu updates, reports, and user roles. Share screenshots to speed resolution.
Non-Urgent — Support Request
For non-urgent requests, email us or submit the support request form. Include serial number, error code, and details.
On-Site Help (when remote support isn't enough)
Installation & Training
Certified technicians handle on-site installation: mounting, network checks, POS configuration, plus FOH/BOH training. Go-live timeline depends on scope and location.
Emergency Dispatch
Hardware or network severity may trigger on-site dispatch. On-site support available in many areas; scheduling depends on location and scope.
Training Materials
Video Tutorials
Video playlists for FOH/BOH and reporting — modules with step-by-step instructions.
Live Sessions
Live training sessions and webinars may be available depending on your plan — recordings and materials can be provided on request.
Guides & FAQs
Step-by-step setup and configuration guides plus consolidated FAQs for everyday tasks — versioned documentation.
Lifetime Hardware Warranty
Lifetime coverage on terminals, printers, and cables — validated by serial number. Excludes normal wear, physical damage, misuse. Start a fast swap.
How it works
Request → quick remote diagnosis → fast replacement shipping available; timelines vary by region → return label included.
Benefits
Focus on guests, not repairs — no hidden support fees; lifetime coverage included. Fewer outages and faster recovery.
Why Businesses Choose SkyTab Support
Whether you're an existing client, evaluating our services, or need help with an installed system, our US-based support team is ready to assist.
We resolve urgent issues fast, provide guidance before you purchase, and support businesses that rely on their POS systems every day.
We resolve urgent issues fast, provide guidance before you purchase, and support businesses that rely on their POS systems every day.
For Existing Clients
Immediate assistance for outages, payment errors, hardware issues, and configuration changes. Remote diagnostics available 24/7 with fast replacement when needed.
For Businesses Evaluating Our Solutions
Speak with our specialists to understand support coverage, response times, and deployment options before choosing a provider. We'll help you determine if our solutions fit your business.
For Systems Already Installed
If your business already runs POS hardware, we can assist with troubleshooting, updates, migrations, and ongoing support to keep operations running smoothly.
A fit for any venue type
Tailored configurations for full-service, QSR, and bars — modules and peripherals like printers, KDS, handhelds. For restaurants and QSRs, see our restaurant POS systems.
Common issues & quick checks
Connection problems
Check network, router, and cables; reboot devices. Use the quick checks above. Call 24/7 for outages.
Printer not printing
Check paper, power, pairing. Run a test print. If still failing, call our support number 24/7.
Payment errors
Use error codes, verify merchant and gateway settings, then escalate to payments for settlement checks.
Need a demo or already a customer?
New Customers — Consult
Not a customer yet? Explore SkyTab POS and request a quote. We'll estimate processing costs and recommend a setup.
New Customers — Direct
Sales line and email during business hours. Call or email Sales, or schedule a demo.
Existing Customers
Call for urgent issues; chat (if available) for quick fixes; submit a support request for non-urgent items. Include serial, error code, screenshots.
Nationwide coverage
Nationwide coverage — we route your request to the nearest on-site team. On-site support available in many areas; scheduling depends on location and scope.
Also looking for Clover help? Visit Clover Support.
Not sure which equipment is right for you?
Answer the questions below and we will select equipment for your business
What problems are you facing?
What type of business are you running?
Which brand of equipment are you using?
Do you need assistance with hardware or software?
HOW IT WORKS
STEP 1
CONSULTATION
Unlock your business potential with personalized consultations. Share your needs, and our experts will guide you to the optimal payment system, collaborating with leading manufacturers.
STEP 2
POS SELECTION
Immerse in hands-on experiences. Our experts conduct in-person and virtual demos, aligning the perfect point of sale system with your business objectives.
STEP 3
ONBOARDING
After working with our experts, you can feel confident about making a decision on the best payment system for your business needs.
STEP 4
ONGOING CUSTOMER SUPPORT
Once you select the right POS solution, we'll create a a plan for success. The Smart Payment Solutions team will help your employees get started with the new system.
Find exactly what you need
Explore our diverse range of products and discover how our brands can help you achieve your goals.
What do our customers think about us
Frequently Asked Questions
